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Location: 

Atlanta Main, US

Title:  Customer Service Representative

Kemira’s functional support groups, for all of our business segments in the Americas, include HR, IT, Finance & Accounting, EHSQ, Legal and Communications and are managed from our Atlanta, Georgia Offices.

 

Your responsibilities will include:

 

  • Ability to create sales orders/contracts in SAP for both segments, standard, consignment and blind
  • Act as liaison between all parties to ensure that the customer’s requirements are properly communicated and executed for each order with manufacturing and transportation.
  • Maintain up to date information on all orders and provide information to customers as requested or required
  • Maintain customer profiles with back-up documentation for sales orders (order script, order confirmation, order change requests, etc.)
  • Effectively manage customer expectations, responds to customers in a timely manner
  • Support customer on boarding process
  • Knowledge of invoicing for all cross border matrix requirements and prepay customers
  • Daily process monitoring to ensure no late shipments or outstanding orders
  • Provide coverage and allocation of workload when team members are absent

Desired skills and experience:

  • High school diploma or equivalent
  • Minimum 5 years’ experience in a high volume Customer Service Center
  • Transportation scheduling experience highly recommended
  • Solid computer skills, including MS Office Suite
  • Experience in SD module of SAP, including sales order processing, logistics execution and billing, strongly preferred 
  • Knowledge of INCOTERMS (International Commercial Terms) preferred
  • Strong interpersonal skills
  • Ability to work in a rapidly changing work environment; high degree of flexibility
  • Strong communication skills, both verbal and written
  • Problem solving, analytical, strong judgment and decision making skills
  • Customer Focus helps build and maintain customer satisfaction
  • Creativity and Innovation
  • Understands and communication how different departments and functional groups interact to support customer needs

 

For more information contact Shani Matthews shani.matthews@kemira.com