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Helsinki, FI

Title:  IT Services Solution Specialist

Kemira is a global company providing chemicals and expertise to operations around the world. We are committed to being our customers’ first choice by bringing sustainable value through improved product quality, better process and resource efficiency. We offer a result-oriented and collaborative culture that empowers you to drive excellence and innovation with a major impact on the future. Kemira IT enables efficient business through high-availability and harmonized IT applications and services, real-time business information and high information security.


Kemira’s IT End User Services is responsible for providing the service desk, on-site, workstation management and printing services for Kemira’s internal end users globally. The support and operations are provided in three hubs in EMEA, Americas and APAC regions. Service managers are working in Helsinki Finland.


We are now looking for an experienced IT Services Solutions Specialist to join our organization. As IT services solutions Specialist you will be working for increasing the IT Service automation level with support applications. You'll work closely with the service managers, the support organization and other user groups to ensure the automation increases efficiency in support and operations and maintains good end user satisfaction. The main tool used is the IT service management tool, ServiceNow. The position is located in Helsinki, Finland.


The key responsibilities include:

  • Identify automation opportunities through analytics and through collaboration with internal delivery teams / stakeholders
  • Develop and maintain automation processes and related documentation
  • Responsibility for ServiceNow functional design, system configuration and administration as well as roadmap development. Lead ServiceNow upgrade planning and execution tasks
  • Build the implementation plans and coordinate implementation with partner(s)
  • Responsibility for the change management in IT Services. The first tasks will be starting to fully utilize the change management functionality in ServiceNow.
  • Do smaller development by him/herself and coordinate testing



What we look for:

  • Experience in ServiceNow platform
  • Analyzing skills and experience in workflow automation
  • Team player with good collaboration and co-operation skills
  • Keen to contribute and make positive changes
  • Good proficiency in English, optionally with the ability to communicate in one or more of the Kemira support languages


What we offer:

  • A truly global and multi-cultural environment with ambitious and friendly colleagues
  • Relaxed yet focused working environment
  • Being a part of a global company working in the headquarter amongst other IT professionals
  • Competitive total rewards


For more information, please contact Tuija Raukola, Sr Manager, End-User Services, by email or by phone +358 40 637 0707. Please apply through with CV, cover letter and salary expectation no later than January 31, 2020.


Kemira is an equal opportunity employer.


About Kemira


Kemira is a global chemicals company serving customers in water intensive industries. We provide best suited products and expertise to improve our customers’ product quality, process and resource efficiency. Our focus is on pulp & paper, oil & gas and water treatment. In 2018, Kemira had annual revenue of around EUR 2.6 billion and 4,915 employees. Kemira shares are listed on the Nasdaq Helsinki Ltd.