Atlanta Main, US
Title: NA Onsite Coordinator
North America IT On-site Coordinator
Join us and develop your career while creating a more sustainable future! You’ll be part of a global team of more than 5,000 people and 60 nationalities, where diverse perspectives are valued and you can bring your authentic self to work every day. At Kemira you are empowered to reach your full potential, deliver innovation, and make an impact. We embrace a growth mindset, so we can deliver more value to our customers and communities.
Kemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years, our chemistry has advanced human progress and quality of life. Kemira’s solutions help our customers in the pulp and paper, water, and energy industries clean water, save energy and use natural resources responsibly, while improving their productivity and enabling more sustainable business. We call it chemistry with a purpose, better every day.
Kemira IT drives business growth, sustainability and efficient operations with means of digitalization and IT technologies. We focus to excel in cloud, application, data & analytics and information security areas to enable high end services to our customers and operations.
We are now looking for an IT Onsite Coordinator at our Regional Headquarters in Atlanta, GA. The IT On-site Coordinator is responsible for the on-site operations, performance, compliance, and efficiency for all US sites.
Role and Responsibilities
- Responsible for the work carried out by external on-site vendors and Kemira on-site technicians, holding managerial responsibilities of Kemira on-site technicians over his own/her area.
- Supports Kemira on-site technicians and external on-site vendors in their work, ensuring they have the knowledge and are following Kemira IT’s standard processes, policies and are using Kemira standard tools.
- Ensures that the services are provided according to Kemira SLAs and Targets. He/she continuously follows-up and improves performance of on-site services in area. He/she analyses the work of Kemira technicians and external on-site vendors making sure they perform their work in set SLAs and comply with Kemira policies.
- Responsible for Kemira sites being provided with necessary IT hardware (e.g. workstations etc.)
- Responsible for on-site service transfer and implementation in a case of a site or a vendor change and acts as a local contact for on-site contracts.
- On-site Coordinator will work as an onsite-technician Kemira nominated sites.
- Reports performance and trends and suggest areas of improvement to the global on-site service manager and is a communication bridge between IT Service Managers, service desk and end-users.
- Advance computer troubleshooting skills including Windows based applications (Word, PowerPoint, Excel and Outlook, Teams) and the ability to perform other computer functions
What you can expect from us:
- Great opportunities for personal and professional growth
- Increasing your abilities and skills in various area
- Attractive benefit package
- Great, multicultural and positive working environment
What you’ll bring to the team:
- 5+ years experience in a Technology Environment
- Min. 5 years experience of Incident, Problem & Change Management processes
- Experience of assets and CMDB methods and tools; understanding of Service organizations and the importance of CMDB
- Attention to detail, is creative and flexible, can work effectively under tight deadlines, and is comfortable working independently or as part of a team
- Flexible and adaptable to changing priorities
- Ability to effectively interact with all members of the communications team and the organization
- Education: Bachelor's degree in the I.T field (or equivalent experience)
- Solid supervisory and team lead experience
- Good knowledge of ITIL Service Delivery processes (preferably with formal certification)
- Good understanding of the importance of IT security
- Strong planning and organizing skills
- Business and financial awareness of the impact of Changes
Join Kemira and create better every day
Please apply with CV and cover letter via https://www.kemira.com/company/careers/
Kemira is an equal opportunity employer. We are committed to further develop our diverse and inclusive workplace.
Kemira is a global leader in sustainable chemical solutions for water-intensive industries. We provide the best-suited products and services to improve our customers’ product quality, process, and resource efficiency. Our focus is on pulp & paper, water treatment, and energy sectors. In 2022, Kemira had annual revenue of around EUR 3.6 billion and around 5,000 employees. Kemira shares are listed on the Nasdaq Helsinki Ltd.