Title:  Field Service Technician, (Equipment) Packaging & Hygeine Solutions UK

Kemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years, our chemistry has advanced human progress and quality of life. We call it chemistry with a purpose, better every day. At Kemira, we foster a collaborative and inclusive work culture that empowers our employees to thrive and make a difference. Learn more about Kemira at www.kemira.com/careers.

We are now looking for a proactive and customer-oriented Field Service Technician to provide on-site technical support for the sales, installation and maintenance of customer production equipment and systems. Working as part of the UK Pulp & Paper commercial team you will carry out routine service calls to maintain and service equipment and also technical support for troubleshooting and reactive maintenance needs, so flexibility for call-outs to support customer emergencies is required at times. 

In this role you will be responsible for:

•    Conducting service visits on a preventative and reactive basis as required, undertaking service and repair of products and systems to deliver against customers’ requirements.
•    Coordinating and communicating with customer on all repair activities to maximize uptime/reliability.
•    Supporting the territory in business development and maintenance of existing accounts. 

•    Supporting the technical requirements of business and management.
•    Liaising with third party vendors in relation to additional support, spares purchasing and equipment storage.
•    Keeping accurate records and management reports and provide training to customers and colleagues to ensure knowledge transfer and best practices.
 
What you can expect from us:

•    An attractive salary and benefits package including company car, a discretionary bonus and attractive pension scheme.
•    Challenging, interesting and varying tasks with training and development within the role allowing you to develop your expertise and grow professionally.
•    Resource base of Kemira’s Global Experts on virtually every type of paper chemistry process.
•    Working within a successful team both locally and internationally.

What you’ll bring to the team: 

•    Level 3 Electrical qualification or equivalent with a solid understanding of mechanical systems, electrical circuits, and control systems. 18th Edition certified is an advantage. 
•    Experience working in a customer facing field service engineer or technical support role, ideally in a chemical manufacturing environment. 
•    A positive and responsible attitude towards independent work

•    Excellent communication (written and verbal) and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
•    A logical and analytical approach to trouble-shooting
•    Willingness to travel up to 50% of the time, with flexibility for occasional emergency cover at customer sites outside normal working hours, including weekends.
•    Strong organisational and time management abilities
•    Computer literate with a good working knowledge of Microsoft packages

Ready to create better every day? Join Kemira!

For more information, please contact Dr Michael Mallouris, Applications Manager, P&HS UK & Germany by email michael.mallouris@kemira.com.

Please apply with CV, covering letter, and salary expectations no later than 9 April 2025 at kemira.com/careers.

Kemira is a global leader in sustainable chemical solutions for water-intensive industries. Our customers include industrial and municipal water treatment operators, and pulp & paper industry among others. We provide the best-suited products and services to improve our customers’ product quality, process, and resource efficiency. Our focus is on water treatment, renewable solutions, and digital services. In 2023, Kemira had annual revenue of around EUR 3.4 billion and around 5,000 employees. Kemira shares are listed on the Nasdaq Helsinki Ltd. www.kemira.com