Title:  Field Service Technician (Equipment)

Join us and develop your career while creating a more sustainable future!  You’ll be part of a global team of more than 5,000 people and 60 nationalities, where diverse perspectives are valued and you can bring your authentic self to work every day. At Kemira you are empowered to reach your full potential, deliver innovation, and make an impact. We embrace a growth mindset, so we can deliver more value to our customers and communities. 

We are now looking for a proactive and customer-oriented Field Service Technician to provide on-site technical support for the sales, installation and maintenance of customer production equipment and systems. Working as part of the UK Pulp & Paper commercial team you will carry out routine service calls to maintain and service equipment and also technical support for troubleshooting and reactive maintenance needs, so flexibility for call-outs to support customer emergencies is required at times. 

In this role you will be responsible for:

•    Conducting service visits on a preventative and reactive basis as required, undertaking service and repair of products and systems to deliver against customers’ requirements.
•    Coordinating and communicating with customer on all repair activities to maximize uptime/reliability.
•    Supporting the territory in business development and maintenance of existing accounts.
•    Supporting the technical requirements of business and management.
•    Liaising with third party vendors in relation to additional support, spares purchasing and equipment storage.
•    Keeping accurate records and management reports and provide training to customers and colleagues to ensure knowledge transfer and best practices.
 
What you can expect from us:
•    An attractive salary and benefits package including company car, a discretionary bonus and attractive pension scheme.
•    Challenging, interesting and varying tasks with training and development within the role allowing you to develop your expertise and grow professionally.
•    Resource base of Kemira’s Global Experts on virtually every type of paper chemistry process.
•    Working within a succesful team both locally and internationally.

What you’ll bring to the team: 

•    Level 3 Electrical qualification or equivalent with a solid understanding of mechanical systems, electrical circuits, and control systems. 18th Edition certified is an advantage. 
•    Experience working in a customer facing field service engineer or technical support role, ideally in a chemical manufacturing environment. 
•    A positive and responsible attitude towards independent work
•    Excellent communication (written and verbal) and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
•    A logical and analytical approach to trouble-shooting
•    Willingness to travel up to 50% of the time, with flexibility for occasional emergency cover at customer sites outside normal working hours, including weekends.
•    Strong organisational and time management abilities
•    Computer literate with a good working knowledge of Microsoft packages
 

Join Kemira and create better every day

Please apply via Kemira.com/careers with CV, covering letter and salary expectations. 

For more information, please contact Dr Michael Mallouris, Applications Manager, Pulp & Paper,  by email Michael.Mallouris@kemira.com.

Closing date: 29 May 2024

Kemira is an equal opportunity employer
Please see our website www.kemira.com for further information