Gdansk, PL

Location Details: 

Title:  Coordinator, Customer Order Management

Kemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years, our chemistry has advanced human progress and quality of life. We call it chemistry with a purpose, better every day.  

At Kemira, we foster a collaborative and inclusive work culture that empowers our employees to thrive and make a difference.

Learn more about Kemira at www.kemira.com/careers.


We are now looking for a Coordinator, Customer Order Management with English to join our Customer Service Team.

Kemira’s Business Service Center in Gdańsk, Poland is a multifunction service center with customer service, procurement, finance and administration and IT operations. It is a dynamic and multicultural center that values openness, cooperation and partnership.


In this role you will be responsible for:

  • managing Order-to-Cash process through order fulfillment and billing
  • contacting customers via different communication channels
  • ensuring the deliveries and customer requirements are properly dealt with
  • handling complaints and resolving issues
  • cooperating with internal and external stakeholders
  • ensuring that the process is followed according to internal SLAs and KPIs


What you can expect from us:

  • stable job in international organization
  • possibility to grow within company’s structures
  • high company standards and culture
  • friendly, international atmosphere


 What you will bring to the team:

  • position requires fluent English
  • SAP knowledge would be an asset
  • additional language would be an asset
  • at least 1 year of functional experience in order management and customer service
  • good practical knowledge of MS Office tools
  • very good communication and interpersonal skills 
  • experience in export and/or ocean shipment would be an advantage


Ready to create better every day? Join Kemira!

For more information, please contact Daria Majewska , Recruitment Specialist by email: ext.daria.majewska@kemira.com

Please apply with CV no later than 24/07/2024 at kemira.com/careers.


Kemira is a global leader in sustainable chemical solutions for water-intensive industries. We provide the best-suited products and services to improve our customers’ product quality, process, and resource efficiency. Our focus is on pulp & paper, water treatment, and energy sectors. In 2022, Kemira had annual revenue of around EUR 3.6 billion and around 5,000 employees. Kemira is an equal opportunity employer. Kemira’s people sustainability target is to reach the top 10% of cross industry norm for Inclusion by 2025. Kemira shares are listed on the Nasdaq Helsinki Ltd. 


For more information, please visit our website at: www.kemira.com/careers and LinkedIn.